Refund policy
Shipping & Returns Policy
Shipping
We are committed to processing and shipping your order as quickly as possible.
- Orders are typically prepared within 1–2 business days.
- Estimated delivery time is 5–8 business days from the date the order ships.
- Delivery times may vary depending on destination, high-demand periods, or circumstances beyond our control.
- Once your order ships, you'll receive a shipping confirmation email.
Shipping Costs
Shipping costs are calculated at checkout and shown before you complete your order.
Return Policy
Your satisfaction matters to us.
You may request a return within 14 days of receiving your order, subject to the following conditions:
- The product must be new, unused, and unopened.
- The product must be returned in its original packaging.
- For hygiene and safety reasons, opened, used, or damaged products cannot be returned.
Return Process
To start a return request, please contact our customer service team at:
Please include your order number.
Once your request is approved, we'll send you return instructions.
Return shipping costs are the customer's responsibility. Barelya does not cover return shipping fees.
Refunds
Once the product is returned and inspected, we'll let you know whether the refund has been approved or declined.
If your request is approved, the refund will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your package so we can resolve it quickly.
Contact
For any questions about shipping or returns, contact us at: contact@barelya.com